Head, Infrastructure and Operations Division

European Investment Bank Kirchberg, Luxembourg
Sidney Moss
Role managed by
Sidney Moss

About The European Investment Bank

The European Investment Bank (EIB) is the financing institution of the European Union. Created by the Treaty of Rome, its shareholders are the member states of the European Union, and its Board of Governors is composed of the finance ministers of these states. The EIB enjoys its own legal personality and financial autonomy within the community system.
The mission of the EIB is to contribute, by financing sound investment, to the policy objectives of the European Union, as laid down in its statutes and in the decisions of the European Council.
The EIB contributes towards the integration, balanced development and economic and social cohesion of the members of the European Union. To this end, it raises on the markets substantial volumes of funds that are directed on favourable terms towards financing capital projects according with the objectives of the union. Outside the union, the EIB implements the financial components of agreements concluded under European development aid and cooperation policies.
The European Investment Bank targets four priority areas in support of growth and job creation: innovation and skills, SMEs, climate action and strategic infrastructure across the EU.
In November 2019, the Bank, increasingly known as “the climate bank,” launched an ambitious new climate strategy and energy lending policy:
  • The Bank will end all financing for fossil fuel energy projects from the end of 2021
  • Future financing will accelerate clean energy innovation, energy efficiency and renewables
  • EIB Group financing will unlock EUR 1 trillion of climate action and environmental sustainable investment in the decade to 2030
  • EIB Group will align all financing activities with the goals of the Paris Agreement from the end of 2020.
To ensure maximum impact, the EIB lends to sound projects, combining EU funds with its loans and advising on technical and financial aspects.
The EIB is supporting Europe’s economic recovery by implementing the European Fund for Strategic Investments (EFSI). By the end of 2018, the EIB Group had approved EUR 70.4 billion in financing for EFSI and mobilised EUR 375.5 billion in investment.
The EIB’s activities around the world reflect EU external priorities. The EIB is active mainly in the pre-accession countries and eastern and southern neighbours. The EIB also operates in African, Caribbean and Pacific countries, Asia and Latin America, supporting local private sector development, social and economic infrastructure and climate action projects. You can find further details on their website www.eib.org.

Head of Infrastructure and Operations Division Role Profile

The Infrastructure and Operations division is responsible for managing technology and services in the following IT areas: end-user, productivity tools and devices, service desk, network and datacentre operation, monitoring - automation - orchestration of infrastructure technologies, databases, and IT operations. The division provides strong technical, process and service management expertise as well as project management skills and business analysis capabilities.
Key figures about scope: approx. 6,000 users including staff members and external staff, 6,000 workstations in 7 offices in Luxembourg and almost 50 external offices outside Luxembourg, private cloud composed of 2,000 virtual servers in state of the art active-active datacenters located in Luxembourg. In the Infrastructure and Operations Division there is around 20 EIB agents (with 4 Head of Units), however the division also manages approximately 100 consultants.
As the appointed Director, you will have an opportunity to develop and manage the IT Infrastructure & Operations activities in the areas of: end-user, productivity tools and devices, service desk, network and datacentre operation, monitoring - automation - orchestration of infrastructure technologies, databases, and IT operations in order to support efficiently the Bank business applications and the related technology, infrastructure and data communication needs, thereby contributing to the achievement of the EIB objectives
In this role, you will work under the supervision of the Transversal Services Head of Department and in direct contact with the other Heads of Divisions in IT, and with business leaders who are involved in projects and initiatives led by the Infrastructure & Operations Division. You will also manage contracts and vendors to maximise the quality of delivery provided to EIB.

Duties and Responsibilities

  • Contribute in a pro-active way to the development of an overall strategy for the IT function with the alignment to the business strategy of the organisation and external IT trends and developments
  • In collaboration with IT divisions and business users, define work programmes to implement the agreed strategic initiatives and builds successful stakeholder relationships with other IT and business leaders
  • Monitor and control the implementation of the projects/programmes in Infrastructure and Operations domain to ensure they are delivered on time and budget, bringing all the foreseen business benefit
  • Plan and forecast the annual Division budget ensuring that it is consistent with the overall strategic objectives of IT and the Bank
  • Defines, develops and manages a comprehensive and integrated ITSM landscape, based on bestpractice processes, disciplines and related toolsets
  • Ensure that the division is staffed with resources having the right competencies, objectives and motivation
  • Introduces innovative, differentiating infrastructure and operations capabilities that enhance our overall competitiveness and employee productivity
  • Implement the next generation of EIB private cloud data centre based on software defined technologies, having at core security, automation and orchestration by design
  • Implement the next generation of digital workplace for EIB Group’s end users focused on mobility and flexibility (work securely from anywhere and anytime)
  • Develop and implement solutions that contribute to the climate and carbon emissions targets set by the organization as the EU Climate Bank
  • In collaboration with IT divisions and business users, define work programmes to implement the agreed strategic initiatives

Required Competencies

Core competencies at the EIB:
  • ­Achievement Drive: You continually keep an eye on performance, focus on improving it, show drive and determination to meet short and long-term goals.
  • Change Orientation: You adapt to differences and changes in the environment; you take a flexible approach to reach outcomes.
  • Collaboration: You work cooperatively as part of a team and collaboratively with peers across organisational boundaries based on a genuine interest in and an accurate understanding of others and your individual perspectives and concerns.
  • Organisational Commitment: You are willing to commit to an organisation whose mission is to support Europe and is open to diversity, and to align your own behaviour with the organisation’s needs and intrinsic values, acting with integrity in ways that promote the organisation’s mission, policies and rules.
Managerial competencies at the EIB:
  • Developing Others: You build the long-term capability of others by guiding and developing them to make the most of their competence and potential, based on an accurate understanding of their true strengths and development needs.
  • Strategic Thinking: You think about the long-term organisation strategy and how to align to and implement it; you come up with useful new strategic insights.
  • Team Leadership: You build a high-performing team, ensuring it is focused, motivated and inspired to achieve organisational objectives; you encourage performance excellence and address underperformance when required.

Qualifications and Experience

  • University degree, preferably in computer science or information technology related domain

  • Minimum of 10 years of work experience in complex IT Infrastructure environments
  • Experience in managing and coaching staff, ideally in multicultural environments or international organisations (e.g. contribution to: determining team resources and skills; establishing objectives; assessing performance; delegating and supervising tasks; guiding, motivating, coaching and providing feedback)
  • Previous experience in managing large structure teams consisting of internal and external staff would be an advantage
  • Experience with Infrastructure technologies (end-user, productivity tools and devices, service desk, network and data centre operation, monitoring - automation - orchestration of infrastructure technologies, databases, IT operations)
  • Proven record of project management success, both in results achieved and in use of different methodologies
  • Solid experience in managing IT infrastructure services, using different delivery models
  • Solid experience with sourcing and vendor managers
  • Excellent knowledge of ITIL processes and proven track record of having implemented or improved key ITIL processes
  • Project Management Certification, either Prince2 or PMP/PMI would be an advantage
  • Excellent knowledge of English and/or French (*), with a good knowledge of the other. (Knowledge of other EU languages would be an advantage).

Location: Kirchberg, Luxembourg

How to Apply

If you wish to be considered for this position, please forward a copy of your CV in Microsoft Word format, along with any relevant documentation to Abigail Wellard at [email protected] on or before September 20th 2020. All information will be treated in the strictest confidence as we pride ourselves on our professional service. We will revert to you as soon as feasible when we have reviewed your application.
SRI Executive is exclusively retained by EIB to undertake this assignment.

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