International Finance Corporation (IFC)

IFC is the largest global development institution focused on the private sector in emerging markets. Working with more than 2,000 businesses worldwide, we use our capital, expertise, and influence to create markets and opportunities to create markets and opportunities where they are needed most.  

MIGA promotes cross-border investment in developing countries by providing guarantees (political risk insurance and credit enhancement) to investors and lenders.


The CAO’s mandate is to assist the International Finance Corporation (IFC) and the Multilateral Investment Guarantee Agency (MIGA)—the private sector lending and insurance arms of the World Bank Group—to address complaints from people affected by IFC and MIGA activities in a manner that is fair, objective, and constructive and to enhance the E&S outcomes of activities in which these institutions play a role.


CAO’s Advisory Team leads the development of advice to the Boards and Management of the World Bank Group’s International Finance Corporation (IFC) and the Multilateral Investment Guarantee Agency (MIGA) on matters relevant to strengthening IFC/MIGA systemic performance on environmental and social sustainability and reducing the risk of harm to people and the environment. CAO’s advisory work provides insights and recommendations on broader environmental and social issues relevant to IFC’s and MIGA’s work by drawing on dispute resolution and compliance case work as well as good international practice. For more information visit www.cao-ombudsman.org.

Role purpose

Working under the direction of the Director General, the Head of CAO Advisory leads a team that provides advice on IFC/MIGA environmental and social policies, processes and approaches, guidance documents, strategic issues, trends, and systemic concerns; promotes and support efforts to advance CAO’s ability to learn, adapt, and develop, through the development of shared knowledge systems and practices. On this role, you will work closely with the various groups within CAO, IFC, MIGA and external stakeholders, to promote and optimize the usage of the organization’s knowledge assets and leverage analytics to monitor and assess the impact of CAO’s work and the effectiveness of its knowledge management strategy.


Duties and Responsibilities


Knowledge Development and Management

  • Working closely with the other CAO functions, develop and deliver a compelling and cohesive research and knowledge development agenda aligned with CAO mandate and strategy.
  • Manage the research and knowledge production process and keep products on track for release dates.
  • Develop and manage processes to capture and distill experience and insight and translate them into concrete recommendations for the IFC and MIGA to improve E&S performance, and to strengthen and improve the effectiveness of CAO’s casework in compliance and dispute resolution.
  • Direct and supervise all knowledge and advisory-related activities, including the development and execution of a research program, the management, capturing, sharing and accessibility of knowledge assets, CAO’s own Monitoring and Evaluation System, and the development of knowledge products.
  • Oversee the planning, development and support for collaborative tools and techniques such as communities of practice to facilitate sharing of ideas and work among internal teams and external partners.


Technical Leadership and Quality Control

  • Provide technical direction to the advisory team in the development of knowledge and advisory products.
  • Guide and ensure the creation of high quality; timely and high-impact outputs.
  • Provide strategic advice to CAO’s Director General in all matters related to environmental and social trends and lessons learned.


Engagement with Stakeholders

  • Engage with IFC and MIGA in the design and execution of advisory work, and other stakeholders, as appropriate.
  • Identify opportunities for partnerships in carrying out advisory work to greater effect with other independent WBG functions such as IEG, or external partners, as appropriate.
  • Represent CAO at internal and external stakeholder meetings and events as necessary.
  • Attend Board meetings for any matter related to the advisory products.
  • Engage CAO staff to participate in developing and managing CAO’s knowledge.
  • Management and Development of Staff
  • Coach and guide 5-6 advisory employees in the execution of their roles and responsibilities.
  • Manage the performance of the team, enabling an inclusive and mutually encouraging work environment.
  • Promote an environment of shared success and teamwork, connecting staff with peers across different practices and areas.
  • Mentor and guide employees and identify and facilitate staff training and developmental opportunities for the advisory team employees.


Education, Qualifications & Experience

  • Master’s degree in a relevant field, for example, environmental sciences, engineering, law, social sciences, etc.
  • Minimum 12-15 years of relevant experience in policy analysis, particularly as it relates to the application of environmental and social standards at corporate and operational levels of international financial institutions (IFIs). Experience working with private sector clients with exposure to emerging markets in a wide range of sectors (e.g., energy, agribusiness, extractive industries, infrastructure, and financial intermediaries) is highly desirable.
  • Excellent ability to gather, analyze, and synthesize information related to environmental and social trends, policies, and standards from multiple sources.
  • A track record in developing, managing, and delivering best practices in quantitative and qualitative analysis, methodologies, and techniques.
  • Demonstrated excellent judgment under high levels of scrutiny from both internal and external stakeholders, requiring the ability to present evidence-based findings in an objective, technically sound and constructive manner.
  • Ability to work in highly sensitive and politically charged environments and to navigate sensitive situations and manage issues of confidentiality appropriately.
  • Demonstrated integrity and ability to remain independent, including from Bank Management and the Board, in the exercise of her or his duties.
  • Demonstrated experience in leadership positions and management of staff.
  • Highly developed ability to engage and influence effectively and build rapport and trust with a broad spectrum of stakeholders in polarized contexts around complex issues.
  • Excellent inter-personal skills and ability to collaborate with others, and to learn from and influence others.  
  • Outstanding communication skills, both written and oral, including proven experience in writing for publication and communicating information in a clear and cohesive manner.
  • Proficiency in English required, with other languages an asset.


Terms of Appointment

3-year contract.


Role Location

Washington, D.C.


How to Apply

If you wish to be considered for this position, please complete the Application Form below on or before 10 February 2023. In addition, we encourage you to please attach a copy of the most recent English version of your CV.


All information will be treated in the strictest confidence.


If you have an initial query rather than an application, kindly email us at [email protected]


SRI Executive is exclusively retained by IFC to undertake this assignment.

Application form

Personal Details
Work Experience
Attach Resume
Required Field
Any Additional Documentation (Optional)