Emergency Operations Support & Logistics Manager, P6

World Health Organization Brazzaville, Congo; Republic of

About the World Health Organization

WHO is building a better, healthier future for people all over the world.

Working with 194 Member States, across six regions, and from more than 150 offices, WHO staff are united in a shared commitment to achieve better health for everyone, everywhere.

WHO strives to combat diseases – communicable diseases like influenza and HIV, and noncommunicable diseases like cancer and heart disease.

WHO helps mothers and children survive and thrive so they can look forward to a healthy old age. They ensure the safety of the air people breathe, the food they eat, the water they drink – and the medicines and vaccines they need.

Their goal is to ensure that a billion more people have universal health coverage, to protect a billion more people from health emergencies, and provide a further billion people with better health and well-being.

You can find further details on their website https://www.who.int/

Emergency Operations Support and Logistics Manager Role Profile

Under the direct supervision of the Regional Emergency Director (RED), the Emergency Operations Support and Logistics Manager will lead the day-to-day emergency operations support and logistics as well as design a new way of supporting field response in the post-COVID-19 world in close collaboration with UNICEF & WFP. The incumbent will be deployed to emergencies when required.

The mission of WHO's Emergency Preparedness & Response (EPR) Cluster is to build the capacity of Member States to manage health emergency risks and, when national capacities are overwhelmed, to lead and coordinate the international health response to contain outbreaks and to provide effective relief and recovery to affected populations. Within EPR, the Emergency Operations Support and Logistics Manager is responsible for ensuring that emergency-affected populations have access to timely and effective health services. This includes ensuring that there is in place a strong emergency management system (based on incident management), effective and inclusive coordination mechanisms, joint assessments and planning by partners, implementation of operations and services according to agreed standards, and strong logistics and operational support. The expansion and strengthening of operational partnerships is a key priority.

The incumbent reports directly to the Regional Emergency Director (RED), with second level supervision by the Regional Director (RD). Duties require extensive ongoing contacts within the Emergency Preparedness & Response (EPR) Cluster at WHO Headquarters, Regional and Country Offices to implement appropriate strategies and approaches to deliver relief aid in an effective, efficient and timely manner; advise, provide expertise, and oversee the identification and implementation of best practices, capacity building for emergency operations, technical and health logistics and supply chain teams; and maximize impact in all aspects of support to emergency interventions. Successful attainment of the objectives and expected results involve extensive contacts to provide technical expertise in the area of operations and logistics support; as well as initiate and strengthen operations and logistic support partnerships with a broad range of experts and representatives of multi- and bilateral agencies, UN agencies, institutions and Member States.


Duties and Responsibilities

The incumbent is responsible for, but not necessarily limited to, the following assigned duties:
  1. Lead the development and implementation of EPR's operations and logistics procedures, based on existing emergency SOPs. Maintain a close eye on performance to optimize efficiency, anticipating probable issues, supporting resolution and drafting required correspondences to stakeholders. Ensure that relevant staff are aware of, and adhere to, appropriate standards of logistics procedures and policies, including that all emergency logistics staff receive adequate briefing and training.
  2. Advise internal and external stakeholders on logistics and operations components of specific projects, taking into consideration cross-cutting issues, such as gender, diversity, conflict sensitivity, sustainability, and environment. For example, advise on country-specific operational needs around emerging threats and input on operational requirements for project proposals/evaluations to ensure adequate logistics service provision.
  3. Lead architectural design of field camps, treatment centers and laboratory level 3 plans in a context of crisis.
  4. Plan and monitor all matters related to the procurement of commodities. Manage and update procurement processes. Select, negotiate with and serve as the constant liaison with vendors. Collaborate with emergency projects personnel to prepare their field procurement plans.
  5. Ensure maintenance of emergency supplies, material, vehicles, trailers or other specialized equipment. Maintain emergency stock warehouses in the Region in line with the response requirements, monitor storage/distribution and ensure re-allocation as needed. Maintain effective allocation system and safe use of vehicles.
  6. Ensure provision of efficient and timely support services in all field operations in relation to supply chain management. Promote a client-focused, quality and results- oriented approach and provides orientation to procurement personnel.
  7. Provide requested research/data on market supply by conducting routine market research to determine sources of supplies, using the United Nations Global Marketplace Platform and other external sources as well as set-up/enhance and maintain the local supplier database, ensuring regular update of data.
  8. Ensure completeness of documentation for preparation/processing of Purchase Orders, Contracts, LTAs or their Amendments.
  9. Publish peer-reviewed scientific papers and op-eds focused on SCM, stockpiling, field logistics and health logistics.
  10. Conduct advocacy at the Ministerial level for stockpiling policy and need for developing logistics in health.
  11. May act as Regional Emergency Director in absence of the incumbent.
  12. Perform other duties as assigned.

Required Competencies

The candidate will have a thorough knowledge of;
  • Emergency planning and preparedness at the local, state, and national level.
  • The background and objectives of emergency management programs, administrative practices, and procedures, including grants and contracts.
  • Incident Command System (ICS) and Incident Management System (IMS),
  • The Emergency Management Assistance Compact (EMAC)

The candidate will have a strong ability to;
  • Set priorities, meet critical deadlines, and follow up on assignments with minimum direction.
  • Communicate professionally and effectively, both verbally and in writing, with co-workers, high-level officials, public organizations, and the general public to exchange or convey information.
  • Exercise sound independent judgment within established policy and procedural guidelines.
  • Prepare clear, concise, accurate, and effective reports, correspondence, informational packets, and other written materials.
  • Perform superior organizational, project management, problem solving, and multi-tasking skills.
  • Maintain composure and function effectively in potentially challenging circumstances.
  • Logically analyze problems, interpret data, determine alternatives, and propose solutions.
  • Engage with a variety of individuals from various socio-economic, cultural, and ethnic backgrounds, in person and over the telephone, and related capabilities and abilities.
  • Calm disposition: remain calm under pressure and maintain a reserved disposition when dealing with a crisis, so as not to provoke further worry in others.
  • Creating an empowering and motivating environment for staff.
  • Flexibility: Be adaptable and able to make quick decisions as situations change and develop.
  • Critical thinking: Anticipate hazards and issues that might arise during an emergency to prepare; accordingly, perform detailed data and information analyses and make recommendations.
  • Ability to use supply chain management software.


  • Master's or equivalent graduate degree in logistics or in a related field from a recognized institution.
  • Fluency in either English or French with a working knowledge of the other is essential.
  • Intermediate knowledge of Portuguese is desirable.


  • 15 years of operational experiences at national and international levels in emergency management, transportation, supply chain, warehousing or similar field.

  • Experience in civilian or military logistics. Considerable experience in emergency management in a private, local, state or emergency management agency similar public safety related organization.
  • Experience coordinating logistics during major operations such as peacekeeping, military maneuvers, large food distribution, etc.
  • Experience doing supply chain management for large distribution (physical or online), online distribution companies and army, etc.
  • Relevant work experiences in UN agencies or multinational companies. Candidates may also be considered should they have any combination of education and experience substantially equivalent to the above.

Terms of Appointment

This is a full-time position with a fixed term contract. Salary is competitive and commensurate with qualifications and experience to a P6 UN Level. A staff pension fund, staff health insurance, accident and illness insurance, voluntary group life insurance are included in the benefits package.

How to apply:

If you wish to be considered for this position, please complete the Application Form below on or before  6 July 2021. In addition, we encourage you to please attach a copy of the most recent English version of your CV.

All information will be treated in the strictest confidence as we pride ourselves on our professional service.

If you have an initial query rather than an application, kindly email us at [email protected].

SRI Executive is exclusively retained by WHO to undertake this assignment.

Application form